Gardeners Finchley Privacy Policy
This Privacy Policy explains how Gardeners Finchley collects, uses, stores, shares, and protects personal data. It applies to all Gardeners Finchley customers in the area, including individuals who contact us, request a quotation, arrange a service, receive gardening work, or otherwise interact with us in connection with our services. We are committed to handling personal data fairly, transparently, and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We may collect personal data directly from you, from third parties acting on your behalf, or from information generated during the delivery of our services. This may include your name, address, service location, contact details, property access information, service preferences, payment-related information, correspondence, and any details you choose to provide when you ask us to prepare or carry out gardening work. We may also collect records relating to quotations, bookings, job notes, invoices, complaints, and communications. In some cases, we may collect limited technical data if you interact with our website or online forms, such as basic device or browser information, where necessary for security, functionality, or performance. We do not seek to collect more data than we need for the purposes set out in this Policy.
How We Use Personal Data
We use personal data to respond to enquiries, provide quotations, schedule visits, carry out gardening services, manage customer accounts, issue invoices, handle payments, maintain service records, and communicate about appointments or changes to work. We also use data to deal with complaints, improve our services, meet legal obligations, and protect our business from fraud or misuse. Where appropriate, we may use customer information to tailor our services to the needs of a property or to follow up on work that has already been completed. We only use personal data for purposes that are compatible with the reason it was collected, or where a new lawful basis applies.
Lawful Basis for Processing
We process personal data only where we have a lawful basis to do so. In most cases, the lawful basis will be performance of a contract or steps taken at your request before entering into a contract, such as providing a quotation or arranging services. We may also process data where it is necessary for our legitimate interests, including running and improving our business, maintaining service records, managing customer relationships, and protecting our rights, provided those interests are not overridden by your rights and freedoms. We process certain information because it is necessary to comply with legal obligations, such as tax, accounting, or record-keeping requirements. In limited circumstances, we may rely on consent, for example where specific optional communication or marketing activity requires it. Where consent is used, you may withdraw it at any time.
Retention of Personal Data
We keep personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by law. Customer and service records are generally retained for a period that allows us to manage ongoing customer relationships, handle queries, and meet accounting and legal obligations. Financial and tax-related records are retained for the period required by applicable law. When data is no longer needed, we take reasonable steps to delete it securely or anonymise it so that it can no longer identify you. Retention periods may vary depending on the type of record, the nature of the service, and whether there is a continuing legal or business need to keep it.
Processors and Data Sharing
We may share personal data with trusted processors who act on our instructions and help us deliver our services. These may include providers of accounting systems, payment processing services, customer record management tools, IT support, cloud storage, document handling, and other operational services. We may also share data with professional advisers, insurers, or public authorities where necessary. All processors are expected to protect personal data, use it only for the purposes we instruct, and maintain appropriate security measures. We do not sell personal data. If data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place in line with data protection law.
Data Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures are designed to reflect the nature of the data and the risks involved. While no system can be guaranteed to be completely secure, we work to keep information protected and to limit access to those who need it for legitimate business purposes.
Your Rights
You have a number of rights in relation to your personal data. These may include the right to request access to the data we hold about you, the right to ask us to correct inaccurate or incomplete information, the right to request deletion of your data in certain circumstances, the right to restrict or object to certain types of processing, and the right to request data portability where applicable. Where we rely on consent, you have the right to withdraw that consent at any time. You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your data has been handled. We may need to verify your identity before responding to a rights request and may not always be able to comply where the law permits us to retain or use the data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updated version will apply from the date it is made available. We encourage customers to review this Policy periodically so they remain informed about how we process personal data.
By using Gardeners Finchley services in the area, you acknowledge that your personal data will be handled in accordance with this Privacy Policy.
