Gardeners Finchley Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Finchley provides gardening and related outdoor property maintenance services to customers in Finchley and surrounding areas. Please read them carefully before booking any service. By requesting a quotation, confirming a booking, or allowing work to proceed, you agree to these Terms and Conditions.
These terms are intended to provide clear guidance on how our services are arranged, delivered, and paid for. They apply to residential and commercial customers unless we agree otherwise in writing. If any part of these terms is unclear, please raise it before the work starts.
1. Definitions and scope of service
In these Terms and Conditions, “we”, “us”, and “our” refer to Gardeners Finchley. “You” and “your” refer to the customer who requests or receives the services. “Services” means any gardening, grounds maintenance, soft landscaping, clearance, planting, hedge cutting, lawn care, pruning, weeding, garden tidy-up, or similar work agreed between us and you.
Unless agreed in writing, we do not provide arboricultural work requiring specialist tree surgery certification, building works, electrical work, pest control requiring specialist licensing, or any other service outside normal gardening and maintenance activity. If a task appears to fall outside our usual scope, we may decline it, recommend a suitable specialist, or revise the quotation.
2. Booking process
You may request a quotation by describing the work needed and, where appropriate, providing photographs, measurements, access information, and any relevant details about the site. Quoted prices are usually based on the information provided at the time of enquiry. If the actual conditions differ materially from the information supplied, we may adjust the quotation or discuss an amended scope before continuing.
Where necessary, we may carry out a site visit before confirming a price or recommending the most suitable service. A quotation does not become a confirmed booking until you accept it and we confirm availability. Confirmation may be made verbally or in writing, depending on the circumstances. We reserve the right to refuse or decline a booking at our discretion, including where access is unsafe, the work is outside our capability, or the requested service cannot reasonably be delivered.
You are responsible for ensuring that the property is accessible on the agreed date and time. This includes making sure we can enter the site, that any necessary permissions have been obtained, and that pets, children, fragile items, and valuables are kept clear of the work area. If access is delayed or prevented, additional charges may apply.
Any change to the agreed service, including extra areas, additional waste removal, urgent same-day work, or a revised schedule, may require a new quotation or an updated price. We are not obliged to carry out additional work unless we have agreed to it.
3. Prices and payments
Our prices may be quoted as a fixed fee, hourly rate, day rate, or as part of a regular maintenance agreement. The pricing method will normally be stated in the quotation or booking confirmation. Unless otherwise stated, prices are based on labour only and may not include materials, disposal fees, parking costs, or specialist equipment.
Payment is due in accordance with the terms stated on the quotation, invoice, or booking confirmation. In many cases, payment is required on completion of the work, but for larger projects or repeat services we may request a deposit or staged payments. Where a deposit is required, the booking may not be secured until the deposit is received.
We accept payment by the methods agreed at the time of booking. If payment is not received by the due date, we may suspend further services, charge reasonable recovery costs, and charge interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise at the statutory rate permitted under UK law.
If any work is carried out on a time basis, the final charge may reflect the actual time spent on site, including reasonable time spent on set-up, safety preparation, and clearing down. If the job becomes more complex than expected because of hidden site conditions, we will normally discuss the position with you before continuing, where practical.
4. Cancellations and rescheduling
You may cancel or reschedule a booking, but we ask that you do so with reasonable notice. If you cancel at short notice, we may charge a cancellation fee to cover costs already incurred, reserved labour, or loss of earnings. The amount of any fee will depend on the notice given and the nature of the booking.
If the booking is cancelled after we have already attended the property, or after materials have been ordered, we may charge for time spent, travel, materials, and any non-refundable third-party costs. For regular maintenance visits, repeated short-notice cancellations may result in changes to your service arrangement.
We may also need to reschedule or cancel due to severe weather, access issues, staff illness, equipment failure, safety concerns, or other matters beyond our reasonable control. In those circumstances, we will try to give notice as soon as reasonably possible and arrange an alternative appointment. We will not be liable for delay or non-performance caused by events outside our reasonable control.
5. Customer responsibilities
You must ensure that the areas to be worked on are reasonably safe and accessible. You should inform us of any hazards, underground services, fragile structures, hidden obstacles, contaminated materials, protected wildlife, or other relevant site conditions. If you know of any issue that may affect the work or create a risk, you must tell us before the service begins.
You are responsible for obtaining any permissions needed from landlords, managing agents, neighbours, or local authorities. Where applicable, you must ensure that the work does not breach lease conditions, planning restrictions, or property rules. If you ask us to proceed without necessary permission, you remain responsible for any consequences.
Unless otherwise agreed, you should remove personal items, ornaments, tools, furniture, vehicles, and other possessions from the work area before we arrive. We may move lightweight items to enable the service, but we are not obliged to do so and we accept no responsibility for items left in the way unless damage results from our negligence.
6. Materials, plants, and work quality
Where we supply plants, materials, compost, soil, or other goods, we will aim to provide items that are suitable for the intended purpose. Natural materials can vary in appearance and performance, and seasonal conditions may affect results. We do not guarantee that plants will survive if they are not watered, maintained, or positioned appropriately after planting.
Any advice we give about planting, maintenance, lawn care, pruning, or garden management is given in good faith based on the information available at the time. Final outcomes depend on many factors, including weather, soil conditions, aftercare, and existing site conditions. We do not guarantee a particular growth rate, flowering result, or long-term appearance unless we have expressly agreed such an outcome in writing.
7. Liability and limitations
We will carry out our services with reasonable care and skill. If we fail to do so, and this causes loss or damage, our liability will be limited as set out in these terms and as permitted by law. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
We are not responsible for pre-existing damage, hidden defects, unstable structures, underground obstructions, poor-quality previous workmanship, or deterioration caused by natural wear and tear, weather, pests, disease, or site conditions beyond our control. We are also not liable for indirect or consequential losses such as loss of use, loss of enjoyment, or loss of profit, except where liability cannot lawfully be limited.
Where damage is caused by our proven negligence, our liability will ordinarily be limited to the reasonable cost of repair or replacement, taking account of depreciation and the actual circumstances of the loss. You must notify us of any alleged issue as soon as reasonably practicable and provide a fair opportunity for us to inspect and, if appropriate, remedy the matter.
We do not accept responsibility for damage resulting from items left hidden in grass, borders, beds, hedges, or other work areas, including irrigation fittings, cables, fixtures, ornaments, and buried objects, unless we were clearly informed about them beforehand and failed to take reasonable care.
8. Waste removal and regulations
Garden waste generated during the service may be left on site for your disposal, taken away by us, or removed by a licensed waste carrier where this has been agreed in advance. Any waste collection or disposal charge will be stated separately where possible. If we take waste away, it may be mixed green waste, soil, branches, leaves, or other garden debris arising from the agreed work.
You must not ask us to dispose of waste that is hazardous, contaminated, asbestos-containing, or otherwise regulated unless we have expressly agreed to do so and are legally permitted to handle it. If such materials are discovered during the job, we may stop the work and require specialist removal. We will comply with applicable waste handling rules, including duty of care obligations and any requirements relating to transportation, segregation, recycling, or disposal.
We may need to leave certain waste on site if access, load size, vehicle limits, weather conditions, or legal requirements make immediate removal impractical. Where waste is left for collection or stacked for later removal, you are responsible for securing the area unless we agree otherwise. We do not accept liability for third-party removal, scavenging, or interference with waste left on the property after the job has finished.
9. Complaints and dispute handling
If you are dissatisfied with any aspect of our service, please tell us as soon as possible so we can investigate. We may ask for photographs, a description of the issue, and reasonable access to inspect the work. We will aim to respond fairly and promptly. Where appropriate, we may offer a remedy, re-attendance, partial refund, or other reasonable resolution.
We ask that you give us the opportunity to put things right before arranging third-party work to fix an alleged issue. If you do so without allowing us that opportunity, our liability may be affected to the extent that our ability to assess or remedy the issue has been prejudiced.
10. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
11. General provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or provision under these terms does not mean we waive that right or provision in the future.
We may update these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that service unless a change in law requires immediate revision. By continuing to use our services after an update, you agree to the revised terms where applicable.
These Terms and Conditions are intended to support a clear, fair, and professional service relationship. If you would like to proceed with a booking, please ensure you understand the scope of work, the price, the timing, and any specific site requirements before confirmation.
